Hot Line for reporting Power supply breakdowns (LECO Areas) LECO (Lanka Electricity Company) 8. Colombo 08. The TRCSL is expecting public feedback on the 7-point public consultation paper by 12 February 2021. Or else if a customer wants to complaint in person, they can call the general inquiries by dialling +94-11-2689345 or contact via E-mail: dgtsl@trc.gov.lk. 334 were here. Lalith Weeratunga, former President’s Secretary and Anusha Palpita, former DG of Telecommunications Regulatory Commission were acquitted and released from the charges by the Court of Appeal on 19 November 2020. Accordingly, a RCMP complaint investigator may contact you to provide a statement. addy41907 = addy41907 + 'trc' + '.' + 'gov' + '.' + 'lk'; 1. of Archaeology. The inaugural meeting of the Telecommunication Regulatory Commission of Sri Lanka (TRCSL) with the telecommunication service providers was held recently at the Telecommunications Regulatory Commission of Sri Lanka (TRCSL). It is important for you to keep a record of any complaints made for example, copies of the complaint and previous correspondence if any, reference number given to you if the complaint is lodged over the telephone, names of the person(s) you spoke to if available, the time and date of the complaint, the answer(s) received and the like. We will investigate your complaint. 10. Telecommunications Regulatory Commission of Sri Lanka. TTC Service Complaint Form Please use this form to submit complaints about our subway, bus or streetcar service, facilities complaints or to provide your feedback about service frequency. 276, ElvitigalaMawatha. If your matter requires a more immediate response, please contact us by telephone at 416 393 3030 daily 7am-10pm (Please note the Customer Service office is closed on statutory holidays). Copyright © 2014 Telecommunications Regulatory Commission of Sri Lanka. Department of Examinations. Well, that day has officially arrived. 334 were here. Telecommunications Regulatory Commission of Sri Lanka, No. The CRCC has the discretion to refuse certain complaints. Public Consultation Paper On Implementation Of Number Portability. If you want to contact the CRTC with a complaint, you can use one of the methods below. He said in the event Sri Lanka faces any threats due to such applications, the TRCSL will take necessary measures based on the global best practices procedure. Complaint Home; Consumers; Complaint . 9. This email address is being protected from spambots. 276, Elvitigala Mawatha, Colombo 08, Sri Lanka. If you have specific questions or concerns about your Northwestel internet service we encourage you to contact Northwestel. .. 1910. TRCSL is empowered to inquire and investigate into complaints made under Section 09 of the Sri Lanka Telecommunications Act (‘the Act’). We speculated on a single unified testing / benchmarking system hosted by all Internet Service Providers in Sri Lanka. var addy41907 = 'cc' + '@'; 276, Elvitigala Mawatha, Colombo 08, Sri Lanka. The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) was established under the Sri Lanka Telecommunication (Amendment) Act No. The Telecommunications Regulatory Commission of Sri Lanka (TRCSL… Procedure for making of complaints . The Complaint Form along with all other relevant documentation will be shared with the RCMP for investigation pursuant to subsection 45.53(10) of the RCMP Act. You may lodge your complaint with the Commission when your service provider fails to act promptly on your complaint or … All Rights Reserved. Benefits. document.write(''); var prefix = 'ma' + 'il' + 'to'; Direct Line : +94 112683842. (+94) 11 2689345 (Short Code 1900) Telecommunications Regulatory Commission of … 7. .. The CBC Ombudsman will review complaints about the news programming of CBC radio and TV, as well as CBC’s internet and social media news content. .. As soon as the telephone call is received it is disconnected and displayed as a missed call," TRCSL Deputy Director of … cc@trc.gov.lk (For making complaints), vendorservices@trc.gov.lk (For service requirements of Licensed, Registered Dealers), individualservices@trc.gov.lk (Requests … Your complaint will be acknowledged by CRTC staff and forwarded to the service provider for its reply to your complaint. 8. About Latest Posts 27 of 1996 as the national regulatory agency for telecommunications in Sri Lanka. If you remain unsatisfied you m… 10. If the complainant is not satisfied with the relief offered by the service provider that matter will then be discussed with him to explore any possible alternative solution and if it is still not acceptable it will be forwarded to the Internal Committee established  for resolution of consumer complaints. Sri Lanka Police today (11) launched a website (www.ineed.police.lk) to complain about stolen or lost mobile phones. The Telecommunications Regulatory Commission of Sri Lanka (TRCSL), yesterday requested people not to call back or send an SMS if they receive unknown international calls. document.write(''); You need JavaScript enabled to view it. Extension : +94 112689345 (Ext: 4102) E-mail : ganesh@trc.gov.lk. Contact the CBC Ombudsman: online: www.ombudsman.cbc.radio-canada.ca. We will contact you within two business days following receipt of your complaint. Contact Us . Deputy Director Compliance Menaka Pathirana said the TRC would not directly investigate any cases of lost or stolen mobile phones and would not record any complaints either. The emails will be monitored and responded to on priority, by a team of TRCSL working from home as per the Government directive. " We will promote sustained development in the telecommunication industry by shaping the regulatory process, protecting public interest and being responsive to challenges in an increasingly competitive market ". Irrespective of the nature of the complaint the Commission will reply to all consumer complaints in writing. 4. Categories of Complaint . Director General of TRCSL, Oshada Senanayake said the complaints received regarding counterfeit devices increased recently and illegal devices entering the country are near exact replicas of the original mobile phones. mokada dan godak aya phone ekak nathi una gaman police complaint ekak dala TRC informed karana nisa. “Sri Lanka has not yet received any complaints regarding any Chinese apps, including TikTok which a large majority uses,” Senanayake further stated. All Rights Reserved. The TRCSL has considerable powers, including over the internet and social media, the licensing of radio stations and television channels, and investigating complaints against these … The Telecommunications Regulatory Commission of Sri Lanka (TRCSL… The Telecommunication Regulatory Commission of Sri Lanka (TRCSL) yesterday issued a reminder requesting the public to check with TRCSL for its approval when buying new mobile phones. \n var path = 'hr' + 'ef' + '='; document.write('. Box 500, Station A, Toronto, Ontario M5W1E6. 1915. Sri Lanka has not received any complaints on Chinese mobile applications, especially TikTok,” Oshada Senanayake said. 1. //--> This normally involves following up with appropriate staff, reviewing policies, guidelines and laws that apply. An Internal Committee has been appointed by the Commission to investigate in to consumer complaints, hear both parties and facilitate settlement of the dispute or make recommendations containing effective measures for a fair decision to be taken by the Commission. of Examinations. Northwestel provides internet services to a small population that is dispersed across a large territory. Design by UCSC. Employment Insurance (EI) for individualsEmployment Insurance (EI) for employersCanada Pension Plan (CPP)Old Age Security (OAS)Social Insurance Number (SIN)Taxes. Design by UCSC. .. As of now, all operators in Sri Lanka have […] TRCSL. Telecommunications Regulatory Commission of Sri Lanka, Public Notice on Issuence / Renewal /Modification of Licences, Technical Standards Guide for Provision of Communication Services in High Rise Buildings, Telecommunication Levy Act, No 21 of 2011, Telecommunications Levy (Amendment) Act, No 8 of 2013, Telecommunications Levy (Amendment) Act, No 11 of 2014, Radio Frequency Licence Regulations No 2 of 1996, Telecommunications (Technical Examinations) Regulations No 6 of 1999, International Telecommunications Operator Levy (Imposition) Regulations No 1 of 2010, International Telecommunications Operator Levy (Amendment) Regulations dated 19/11/2010, International Telecommunications Operator Levy (Amendment) Regulations dated 29/12/2011, Global Mobile Personal Communication by Satellite (GMPCS) System Rules, No 1 of 1999, Radio Frequency (Broadcasting) Licence Fee Rules, No 2 of 1999, Amateur Radio Licence Fee Rules, No 2 of 2006, 24GHz/5GHz Low Power (indoor) Transmitter Licence Fees Rules No 1 of 2006, Radio Frequency (Land Mobile) Licence Fee Rules, No RF/1 of 2007, Quality of Service Standard Rules, No 2 of 2001, Vendors Licence – (Telecommunications Apparatus) Rules, No 1 of 2001, Interconnection Rules (Amendment) dated 31/05/2010, International Traffic By Pass Control Rules of 2003, Policy & International Relations Division, Government of Sri Lanka Official Web Portal. TRCSL to introduce Number Portability Posted in Local News The Telecommunications Regulatory Commission of Sri Lanka announced it initiated preliminary steps on implementing the Number Portability service which would enable consumers to select service providers without changing the existing mobile numbers. This email address is being protected from spambots. About Latest Posts Sri Lanka has not received any complaints on Chinese mobile applications, especially TikTok,” Oshada Senanayake said. Readers might remember Sri Lanka Telecom’s endorsement of the Sri Lanka Telecommunication Regulatory Commission’s internet speed testing service some time back. 6. cc@trc.gov.lk. The Telecommunication Regulatory Commission of Sri Lanka (TRCSL) today requested its consumers to visit the office with a pre-reserved time. document.write('span>'); No. The objective of the meeting was to ensure uninterrupted access to digital services and to ensure 100 per cent 4G broadband coverage throughout the country Or else if a customer wants to complaint in person, they can call the general inquiries by dialling +94-11-2689345 or contact via E-mail: dgtsl@trc.gov.lk. The Telecommunication Regulatory Commission of Sri Lanka (TRCSL) has introduced three email addresses to make the essential service requests. The Telecommunications Regulatory Commission of Sri Lanka (TRCSL) yesterday requested the public not to contact it directly when a phone was lost or stolen. Periodical inspection will be carried out by the Officers of TRCSL for the verification of Item 7 … 7. document.write(addy41907); You will be informed if your complaint should be directed to the CCTS or another agency. Director General of TRCSL, Oshada Senanayake said the complaints received regarding counterfeit devices increased recently and illegal devices entering the country are near exact replicas of the original mobile phones. Dept.