Nike recognizes that, and has actually created an entire Twitter account just to address customer’s issues and to help solve them. Because our first run was so successful, we're running it back with a new class of players. As you read through the following exchange, I’m curious to know how you like it. Ordered online but with the receipt / email lost, NIKE were unable to confirm the purchase on their system (item, date, time, account details paid from, address and name of delivery - all provided)! Poor customer service After loving Nike and wearing it all the time . Bag. Was it luck or brilliant Twitter marketing? He developed and leads, the Malware Incident Response and Advanced NetFlow Training programs which are being offered in cities across the USA. Skip to content. View Privacy & Cookie Policy for full details. As you can see from the images below, Nike Support has tweeted over 160K times, whereas the Nike handle has only tweeted around 11K times. (Press Enter) We think you are in {country}. Nike asks you to accept cookies for performance, social media and advertising purposes. Ordered a couple of things on 11.11. Change ), You are commenting using your Twitter account. Home. NIKE AIR MAX 270 SHOP NOW! Change ), You are commenting using your Facebook account. Contact Us. Regional operations … As an overview, Nike has a variety of Twitter handles, each one dedicated to the specific sub-brand (@nikegolf, @nikefootball, etc.). Data from Social Bakers shows that although the page isn’t used in the same way that it may have been in the past, its follower count rose by a just over a million over the summer months into the autumn. Use this comments section to discuss problems you have had with Nike (UK), or how they have handled your complaints. Sign up for a Twitter account if you don’t already have one, and tweet @NikeSupport to contact Nike’s official customer service Twitter account. Help. Be Personal: Use real names and sign every reply . These cookies allow us to improve the site’s functionality by tracking usage on the website. The company recognizes just how important customer service is, especially on social media, which is why it created a separate Twitter account just for responding to customer … Update your location? Skip to content. (Press Enter) We think you are in {country}. Join Us Sign In. Nike: Respond Kindly to Confused Customers. Sent her copy of my bank statement that shows clearly Nike with the amount. Then I came across this conversation where the customer actually did tag Nike Running, but Nike Support was the one to reply and address the issue. It’s not … Tweet Nike (UK) Comments. An order I received had nothing in the package it was completely empty and sealed. Excellent customer service is required to keep a good name for a company. To get more information about these cookies and the processing of your personal data, check our Privacy & Cookie Policy. Click the live chat button next time you visit us on desktop to chat to a Customer Care representative. Typically, those brand only respond to about 4 percent of customer service requests worldwide on Twitter, Rational Interaction said. If you have a Twitter account, you can talk to Nike representatives in customer service for help with questions you may have. The Nike Support account is set up specifically for customer service, to help athletes with problems with Nike products. I really like Nike’s idea to have a twitter account just for customer support. These include cookies that allow you to be remembered as you explore the site within a single session or, if you request, from session to session. Profile Orders Favourites Inbox Events Account Settings Log Out. Tweet at Nike’s customer support Twitter account for assistance. Thomas Pore is the Director of IT and Field Engineering at Plixer. Favorites . Social media and advertising cookies of third parties are used to offer you social media functionalities and personalised ads. Help & Information. Customers use the platform to ask specific questions about store items, including what’s in stock. Brand mentions peak from 11 AM to 2 PM, while Nike replies the most from 12 AM to 1 PM. You can always change your preference by visiting 'Cookie Settings' at the bottom of the page. The Nike Support account is set up specifically for customer service, to help athletes with problems with Nike products. That way different social media teams for Nike could focus on different things (customer service on this account, inspiration on the Nike Running account, etc) but then I was like wait, I didn’t know about this separate account, does anyone else? 99, Jiangwancheng Road Yangpu District Shanghai 200438 Phone: +86-21-52882828. On Twitter, you can go to @NikeSupport where a dedicated team works to help customers, address issues, and provide information. Nike recognizes that, and has actually created an entire Twitter account just to address customer's issues and to help solve them. Update your location? A week later i checked my account and saw that it was empty. Nike also has a separate Twitter handle solely dedicated for customer service, … Nike asks you to accept cookies for performance, social media and advertising purposes. (With that said, much of the engagement with these posts is in the form of customer service queries and opinions on Nike as a brand, rather than with the creative itself). Learn more. Find out what makes your customers tick. Nike customer service is rude, not sincere and tossed me around from one person to another. Change ), You are commenting using your Google account. In some cases, these cookies involve the processing of your personal data. To get more information or amend your preferences, press the ‘More Information’ button or visit 'Cookie Settings' at the bottom of the website. View, Social media cookies offer the possibility to connect you to your social networks and share content from our website through social media. Nike Support is one of the strongest customer service accounts on Twitter. 8.1m Followers, 113 Following, 1,106 Posts - See Instagram photos and videos from Nike Sportswear (@nikesportswear) It makes it simpler for the customer and also it gives a one on one conversation, not just one reply and that’s it. Nike (UK) complaints contacts. These Twitter handles appear to be primarily dedicated to PR. ( Log Out /  Twitter Marketing Strategy Insights from 20 Experts. Its no small amount. Learn more. Nike Customer Service gave me a refresher in what it takes to give awesome customer service. By making this a part of our overall content and customer service strategy, we were able to increase shares on social media. Join Us Sign In. And they don’t have to cost a fortune or require a lot of extra work. Become a Nike Member for the best products, inspiration and stories in sport. Update your location? Advertising cookies (of third parties) collect information to help better tailor advertising to your interests, both within and beyond Nike websites. Help with questions you may have about 4 percent of customer service is to... Entire issue Pore is the Director of it and Field Engineering at Plixer Settings Log Out slow site.! You may have if you have had with Nike and I still going. Part of our overall content and customer service and she said transaction not found of customer service ( )! An excellent idea for more information about this processing of personal data data! 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